Here, we explain how to create tickets for our Support-Team.
How to create tickets?
Create tickets via E-Mail
Send us an E-Mail to firstname.lastname@example.org..
Your E-Mail is converted into a support ticket. We will answer you via E-Mail. When you reply to one of our E-Mails, your reply will be assigned to the original ticket.
- You do not need an account for our helpdesk
- We will communicate with you via E-Mail
- You cannot check the state of your ticket
Create tickets via the qt helpdesk
- Open the qualitype Helpdesk.
- Select New Support Ticket.
- When you are logged in, your E-Mail will automatically be entered as a requster.
- When you do not have an account, enter your E-Mail address and your full name.
- Enter additional information. All fields with a * need to be filles. The Support-Team can make changes to the fields software and priority:
|Requester||E-Mail address and name of the ticket creator|
|Subject||Subject of the problem/question|
|Description||Detailed description of the problem.|
You can add files or links. If you are unsure which informationa re needed, read:
|Software||Select the software product to which you have questions or have problems with.|
If you are unsure, select Others.
When your ticket has been created successfully, you will get an automatic reply E-Mail.