Customers with a valid maintenance contract
Each customer with a valid maintenance contract can access this portal with their own customer account.
We will send you an E-Mail with an activation link for your profile.
With this account you have an overview of all tickets and their status.
You can also access the complete knowledge base and foums, approved for your organization.
In these forums, you will find the manuals and release notes for your company.
You have a maintenance contract, but no account?
Write us an E-Mail to firstname.lastname@example.org or create a ticket on this portal.
Customers without a valid maintenance contract
Customers without a valid maintenance contract can also acquire an account for our portal. You can only access the basic functions of the knowledge base for your product.
You do not have acces to forums or documents.
As you do not have a valid maintenance contract, you are not entitled to immdiate help. But of yourse we will also try to solve your problem.
Everyone can also create tickets via E-Mail: How to create tickets